Frequently Asked Questions

Account Questions:

Am I allowed to have more than one account?
We allow one account per individual. There may be more than one account per household, however each person registering an account must have a separate computer and separate ISP to participate in our program.

How can I log into my account?
Log in at http://www. trollmails.com

How can I cancel my account?
Go to your user info page and at the bottom of the page you enter your user name and password, then click cancel.

How can I cancel receiving your newsletters?
Your affiliateship in our program allows trollmails.com to send you email messages and advertisements. You may not cancel receiving email ads from trollmails.com without terminating your affiliateship in our program and forfeiting any and all earnings. Log in to your account and click the "User Account Info." Link. At the bottom of the page you will find the option to "Cancel Account".

How can I change my personal information?
Log in to your account and click the "User Account Info." link. You will be able to edit any of your information except your Affiliate ID.

I live outside the US, can I join?
Yes, we welcome all international affiliates.

I have Web-TV, can I join too?
Yes, though some programs will not allow WEB-TV users to join their program, we welcome WEB-TV users. Our efficient tracking method allows WEB-TV users full earning privileges.


Earnings Questions:

How much do I earn by participating in paid-emails?
Each advertiser pays a different amount per unique visit. These amounts change frequently so we cannot give an exact amount for each visit, however we do give you a large percentage of the amount we earn.

When can I request payment?
You may request payment after you have earned $7.50.

MEMBERS MUST HAVE AT LEAST 25 CENTS IN PERSONAL (NON PTP, CONTEST or DOWNLINE) EARNINGS (FROM CLICKING LINKS OR FROM YOUR UPGRADED MEMBER POINTS TO CASH REDEMPTIONS) TO CASHOUT


Members from China, India, Poland and Vietnam
You can redeem your earnings for ADS ONLY WITHOUT SPECIAL PERMISSION .

How can I request payment?
As soon as you reach payout, you will see the redemption option appear in your account area, after submitting your redemption request, we will validate your account, and then begin the payment process. You will also have the option to redeem your earnings for discounted advertising with us. When you qualify, you will see what options are available to you in your account area.

When am I paid?
After your payment request is made and your account is in good-standing we will issue payment to you within 30 days.


E-GOLD IS AVAILIBLE ON A LIMITED BASIS.
PAYOUTS VIA E-GOLD WILL BE MADE WHEN E-GOLD IS AVAILIBLE. WHICH MAY TAKE LONGER THAN 30 DAYS


How am I paid?
Payments are made via the following payment processors: Ads Only, Hold Till Full Payout, PayPal, PayPal non-USA


E-GOLD IS AVAILIBLE ON A LIMITED BASIS.
PAYOUTS VIA E-GOLD WILL BE MADE WHEN E-GOLD IS AVAILIBLE. WHICH MAY TAKE LONGER THAN 30 DAYS


IF YOU REQUEST PAYOUT THEN YOU PUT YOURSELF ON VACATION YOU WILL NOT BE PAID UNTIL AFTER YOU RETURN FROM VACATION AND BECOME ACTIVE AGAIN ONCE YOU HAVE BECOME ACTIVE AGAIN YOU WILL BE PAID WITHIN 30 DAYS



Referral Questions:

How can I refer other affiliates?
You may place a link with your referral url to trollmails.com on your website. You may add your referral url to your email signature. You can give out flyers or advertise in any way you wish except for Spamming.

What is my referral link?
Your personal referral link can be found on your personal "Referral links" page.

What can I earn through referrals?
Affiliates will earn from 1 levels of referrals
Level 1 = 15%

Are my referral earnings working?
Yes, referral earnings are updated once a day. You must be active on our site to earn from your referrals
To qualify to receive earnings from your downline, you must login at least once every 15 days and click on at least 35% of the ads we send out.




ACTIVITY

In order to use and EARN from the PTP you must LOG IN to you account AT LEAST ONE (1) time every WEEK and CLICK a MINIMUM of 10 EMAIL LINKS.
or a TOTAL of 40 EMAIL links a MONTH
TROLLMAILS MINIMUM ACTIVITY REQUIREMENT IS 40 EMAIL CLICKS A MONTH

PTP USER WHO DO NOT MEET THE SITES MINIMUM ACTIVITY REQUIREMENTS WILL HAVE THAT MONTHS PTP EARNINGS REMOVED AND THEIR PTP LINK WILL BE SUSPENDED TILL THEY HAVE MET THE SITES ACTIVITY REQUIREMENTS

WHETHER YOU USE PTP OR NOT
JUST LOGGING IN TO YOUR ACCOUNT DOES NOT COUNT AS BEING ACTIVE AND CAN GET YOU DELETED AFTER 30 DAYS


Free Upgrades

While we are offering a FREE Upgrade to a certain number of members, We feel you should be aware of the following rules.

1) ONLY ONE(1) FREE UPGRADE PER PERSON. So if you join are upgraded then quit or are deleted. You can not get ANOTHER FREE Upgrade if you rejoin.

2) If after you have been upgraded and submitted your upgrade ads, you quit our site your ads will be DELETED.

3) The Free Upgrade is good for ONE (1) YEAR


4) We reserve the right to refuse to award the free upgrade to anyone who we feel has NOT met certain minimum ACTIVITY requirements.


5) Members MUST MEET MINIMUM MONTHLY ACTIVITY REQUIREMENTS in order to submit ads. If these requirements are not met then the ads will be rejected..


CHEATING

CHEATING IN ANY WAY SHAPE OR FORM WILL NOT BE TOLLERATED.

CHEATING IS DEFINED AS THE FOLLOWING.

1) THE USE OF BOTS OR ANY OTHER SOFTWARE THAT CLICKS FOR YOU..

2) CLICKING ON MORE THEN 3 CHEAT LINKS IN A ONE MONTHS TIME PERIOD.

3) JUST USING THE PTP AND NOT CLICKING.


4) CLICKING A WHOLE PAGE WORTH OF PTC LINKS AT ONE TIME. THIS DOES NOT MEAN YOU CAN NOT CLICK MORE THEN ONE PAGE WORTH OF PTC LINKS. WHAT IS DOES MEAN IS THAT YOU CAN ONLY CLICK ONE (1) LINK AT A TIME. AND THAT YOU NEED TO WAIT FOR THE TIMER TO EXPIRE BEFORE CLICKING ANOTHER LINK.


5) SUBMITTING YOUR FREE UPGRADE ADS WHEN YOU HAVE NOT BEEN CLICKING.


6) HAVING MULTIPLE ACCOUNTS. EXAMPLES OF THESE INCLUDE ACCOUNTS USING THE SAME PAYMENT ACCOUNT OR ACCOUNTS WITH THE SAME COMPUTER ID.

7) HAVING INCORRECT INFO LISTED IN YOUR ACCOUNT INFORMATION.

8) HAVING BAD INTERESTS SELECTED.

MEMBERS FOUND TO BE IN VIOLATION OF THESE RULES CAN HAVE THEIR ACCOUNTS DELETED.


WE ALSO RESERVE THE RIGHT TO DELETE ANY MEMBER FOUND CHEATING ON ANY OTHER SITE.


WE ALSO RESERVE THE RIGHT TO CHANGE, ADD TO, DELETE AND / OR MODIFY THE DEFINITIONS OF CHEATING LISTED ABOVE AS WELL AS THE CONSEQUENCES TO MEMBERS FOUND GUILTY OF CHEATING.


Member Ads

Any and ALL ads submitted by members whether UPGRADED Member ads or Redemptions will ONLY run SO LONG as you REMAIN a member at our site. (THIS DOES NOT INCLUDE ANY ADS PURCHASED BY MEMBERS WITH CASH OR OUTSIDE FUNDS. NOR DOES IT INCLUDE ADVERTISERS ADS WHO REQUEST AN ADVERTISERS ACCOUNT)


Member Ads / Redemptions


Any and ALL REDEMPTIONS submitted by members whether UPGRADED Member ads or Cash and/or Point Redemptions must be for the member submitting the ad. They CAN NOT be SOLD, USED BY or TRADED to NON MEMBERS.
WITHOUT SPECIAL PERMISSION FROM THE ADMINISTRATION





Site Support & Ads


With the exception of SUNDAYS and HOLIDAYS, we TRY and respond to all Site Support requests as well as have all ads submitted up and running within 24 hrs. But we ASK that you ALLOW us up to 48 hrs before you contact us. We are HUMAN and once in a while we may miss an email in the large number we get daily. We are doing our best and usually have ads as well as site support requests done the same day we recieve them. Which is better then you can expect at a number of sites where you are lucky if the wm answers your emails at all.





VACATIONS

If for any reason you are going to be away from the computer and unable to click for an extentended amount of time (more then 2 or 3 weeks) PLEASE put yourself on vacation.
YOU MAY PUT YOURSELF ON VACATION FOR UP TO 60 DAYS
IF YOU FEEL YOU NEED LONGER THEN 60 DAYS, YOU WILL NEED TO CONTACT US FOR APPROVAL

IF YOU REQUEST PAYOUT THEN YOU PUT YOURSELF ON VACATION YOU WILL NOT BE PAID UNTIL AFTER YOU RETURN FROM VACATION AND BECOME ACTIVE AGAIN ONCE YOU HAVE BECOME ACTIVE AGAIN YOU WILL BE PAID WITHIN 30 DAYS



Advertising Questions:

I have a website I would like to advertise, where can I find information on your different programs and costs?
Visit our advertisers section of the website for complete details.

I have questions not answered on this FAQ page, what can I do?
Contact Us and supply as much information as possible so we can solve the problem in a timely manner.